Mark Miller began his Chick-fil-A career working as an hourly team member at the company’s Southlake Mall location in 1977. In 1978, Mark joined the corporate staff working in the warehouse and mailroom. Since that time, Mark has held several leadership positions. He has served in Corporate Communications, Field Operations, and Quality & Customer Satisfaction. Today, he is the Vice President of Learning & Development. In addition to this role, Mark invests much of his time on organizational wide projects and initiatives for the company. During his time with Chick-fil-A, annual sales have grown to over $3 billion. The company now has over 1,400 restaurants in 38 states and the District of Columbia.
When not working to sell more chicken, Mark is active in supporting his local church and building the church around the world. He has taught on numerous occasions in Asia, Africa, India, Europe, the former Soviet Union, Central America, and all across North America. Mark is a frequent teacher for the Willow Creek Association. He has also taught for the International Mission Board, and the International Bible Society. Mark teaches on a wide array of topics including: Leadership, Creativity, Team Building, and Evangelism.
Mark is also a best selling author and partnered with Ken Blanchard (co-author of The One Minute Manager) to write The Secret! In this book, they share what Chick-fil-A has learned and practiced for many years regarding leadership. Over a quarter of a million copies of The Secret! are in print in the US and over 20 language translations are underway. In addition, Mark is writing his second and third works which are in the publication process.
Mark enjoys an active lifestyle. He and his oldest son, Justin, climbed Mt. Kilimanjaro in Tanzania (19,360 ft.) and completed their first marathon. Recently, Mark and Justin traveled to Nepal and trekked to Everest Base Camp.
Mark and his wife, Donna, have been married for over 25 years. They have two children, Justin and David. They live in Fayetteville, Georgia.